Any credit card information entered to the guest folio (in system)should not delete when other credit card swiped on the same folio. It should save all the credit card information to view or for later uses SAME AS PROFITE MANAGER.
very good idea! then if there are multiple guests in one room they could "split" the payment this way instead of worrying about which card is being charged what!
This is really important, this way when our desk clerks accidently swipe over Merchant Cards on LNEt rooms we can go back and find them without having to waste massive amounts of time calling the third party site for the new card!
You can find CC# without doing too many things. If you want to find credit card info. 1) Open Account 2) Click on Guest Folio 3) Click on 2nd Folio View 4) Click Edit Configuration. 5) Click on Unmask for Full CC #. I think all CC info is there all the time.
When duplicating a reservation for a guest that has stayed before, the correct credit card info does not pull over. You have to go back to past reservations & hope you can find it without too much trouble. Could we not update the guest history as we did in Profit MAnager & have the correct info follow through? This is a real pain when taking reservations!
When making a reservation for a guest who's stayed with us before, my biggest frustration is that when the cc info comes up, it doesn't pull over the expiration date. Even PM didn't do that. It's a hassle to have to ask the guest to pull out his/her card just for that; it's also a hassle to have to look up a previous stay to find it. Isn't there a way to have the system pull over ALL the cc info, not just part of it?
It would also be nice to select a lesser amount to authorize on a card. If I have a guest paying half cash and half card, I have to post the cash payment 1st. Ok, no problem. But if they want to pay with two different cards...that's much harder to accomplish. I can't take authorizations on both cards. I have to acctually charge one card and then I can obtain auth on the second. While that may be good for the hotel because we get partial payment up front, it's not so good for the guest who doesn't understand why we can't do it like normal.
Revise
Vote Up
Vote Down
Post New Comment
Close